Help Center

How can we help?

Guides for setting up CallsIn, fixing common problems and getting the most out of it.

Troubleshooting

Something not working? Start here.

Callers aren't getting a text backCheck forwarding, your plan status and whether the caller texted STOP.Missed calls aren't showing up in CallsInUsually call forwarding. Here's how to test it and turn it back on.I'm not getting alerts about new leads or bookingsAlerts go to your cell by text. Check the number and your phone's filters.A customer says they didn't get our textSTOP replies, landlines and carrier filtering are the usual reasons.The AI said something wrongThe AI only knows what's in AI knowledge. Fix it there and it uses it right away.Google Calendar isn't syncingThe calendar has to be shared with CallsIn with "Make changes to events".I can't log inReset your password, use an email login link, or use a backup code.My customer didn't get the invoiceCheck the email address, their spam folder, or send it by text.

Getting started

Forwarding, your number and first setup.

How CallsIn worksThe short version: missed calls come to us, we text back or the AI answers, jobs land on your calendar.Forward your missed calls to CallsInOne code on your phone. Your number stays the same.Use your CallsIn number as your main business numberPut it on your website and truck. Calls ring you first, then fall back.Teach the AI about your businessServices, prices, service area and the questions customers ask.

Calls and texts

Text-back, voicemail, conversations and spam.

Voicemail on missed callsCallers can leave a message after the greeting. You get a text with a link.Take over a conversation from the AISwitch AI replies off for that customer and reply yourself.Call customers from CallsInThey see your CallsIn number, not your cell.Spam and robocall blockingHidden numbers and known robocalls are blocked. You can block anyone else.

AI receptionist

What the AI says, transfers and minutes.

AI minutes and extra minutesGrowth includes 250 minutes a month, Pro 600. Extra minutes are billed after.Transfers to youEmergencies and "I want a person" get connected live.Change the AI's voice and greetingPick a voice and write what it says first.

Calendar and jobs

Bookings, Google Calendar, reminders and reviews.

How the AI books jobsIt offers open times inside your hours and never double books.Reminders and review requestsA reminder the day before, and a review request after the job is done.

Invoices

Send invoices and track what's paid.

Send an invoiceFrom a job, a contact, or from scratch. By text, email or both.Mark an invoice paidCash, check or anything else. You can undo it.

Account and billing

Plans, payments, logins and security.

Change your plan or cardUpgrade, downgrade or update your card anytime.Turn on two-step verificationA code from an app on your phone, so a stolen password isn't enough.

Still stuck?Log in and open a support ticket. We reply by email, usually within one business day.