Privacy Policy
Effective September 27, 2026
This policy explains what information Crestpoint Ventures LLC ("CallsIn", "we", "us") collects, how we use it and the choices you have. It covers our website, our dashboard, and the calls and text messages we handle for the local businesses that use our service.
The short version: we use your information to answer calls, send texts and book appointments. We don't sell it. We never share your mobile number or text message consent with third parties or affiliates for their marketing.
Who this covers
- Business customers: the businesses that sign up for CallsIn and the people who log in to their dashboards.
- Callers and texters: people who call or text a business that uses CallsIn. For them we act as a service provider for that business, and the business's own privacy policy also applies.
- Website visitors: people who visit this site or fill out our demo form.
Information we collect
- Contact details: name, phone number, email, business name and address you give us.
- Call information: the calling number, time and length of the call, caller ID and carrier verification results used to spot spam.
- Call recordings and transcripts: only when the business has turned recording on. Callers hear a notice when a call may be recorded.
- Text messages: the content of texts sent to and from a business's CallsIn number, and whether a person has opted out.
- Appointment details: the service requested, address, and date and time booked.
- Account and usage data: login email, settings, and basic logs like IP address and pages visited in the dashboard, used for security.
How we use it
- To answer calls, reply to texts, book and confirm appointments, and send reminders and review requests for the business you contacted.
- To show the business its calls, messages and bookings in its dashboard.
- To reply to demo requests and support questions, and to run and bill business accounts.
- To block spam and abuse and keep the service secure.
- To follow the law and carrier rules, including honoring opt-outs.
We do not use callers' information to market our own products to them, and we do not use it to build profiles for advertising.
AI processing
Our AI receptionist and text assistant use AI models from third-party providers to understand what a caller needs and write replies. The call or message content is sent to these providers only to produce a response, and they handle it under their data protection terms with us. We don't sell this content or use it for advertising.
Text messaging and your mobile number
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can stop texts at any time by replying STOP. Reply HELP for help. See our SMS Terms for details.
Who we share it with
We don't sell or rent personal information. We share it only with:
- The business you contacted, which sees your calls, messages and bookings in its dashboard.
- Service providers that help us run CallsIn: phone and text carriers (such as Twilio), AI and voice providers, hosting and database providers, and calendar tools the business connects. They may use the data only to provide their service to us.
- Legal reasons, when required by law or to protect people's safety or our rights.
- A business sale, if CallsIn is merged or sold, under the same protections described here.
How long we keep it
We keep call, message and booking records while the business's account is active so they can see their history. Businesses can set a shorter retention period, after which records are deleted automatically. When an account closes we delete its data within 90 days, except what we must keep by law.
Security
Data is encrypted in transit, passwords are stored as salted hashes, and dashboard access is limited to the business and our team. Access to sensitive records is logged. No system is perfectly secure, so please tell us right away if you think something is wrong.
Your choices
- Stop texts: reply STOP to any message.
- Access or delete: email us and we'll help you see or delete your information. If you were a caller of one of our business customers, we may pass your request to that business.
- California and other state rights: depending on where you live, you may have extra rights to know, correct or delete your information. We don't sell or share personal information for targeted advertising.
Children
CallsIn is for businesses and is not directed to children under 13. We don't knowingly collect information from them.
Changes
If we change this policy we'll update the date at the top. Big changes will be posted on this page before they take effect.
Contact us
Crestpoint Ventures LLC
1908 Thomes Ave STE 12444
Cheyenne, WY 82001
Email: hello@trycallsin.com