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Notes on missed calls and running a trade business

Practical guides for plumbers, HVAC techs and other trades on answering more calls and booking more jobs. Real numbers, with sources.

October 12, 2026 · 5 min read How many calls do plumbers miss? (And what each one costs) About 1 in 4 calls to home service businesses goes unanswered, and almost nobody leaves a voicemail. Here is what that costs a plumbing business.