Terms of Service

Effective October 1, 2026

These Terms of Service ("Terms") are a binding agreement between Crestpoint Ventures LLC, doing business as CallsIn ("CallsIn", "we", "us"), and the business or person that signs up for CallsIn ("you"). They cover our missed-call text-back, AI receptionist, booking, invoicing, dashboard, any website we build for you, and this site (together, the "Services").

These Terms include our Privacy Policy, SMS Terms, Billing, Refunds and Cancellation policy, Acceptable Use Policy, AI and Call Recording Policy and Data and Security page. If something in one of those pages conflicts with these Terms, these Terms win.

Please read section 15. It says most disputes between you and CallsIn are settled by individual arbitration, not in court, and that you give up the right to bring or join a class action. You can opt out of arbitration within 30 days of signing up.

1. Who can use CallsIn

To use CallsIn you must be at least 18, run a business (or be setting one up) in the United States or Canada, and be able to enter a binding contract. If you sign up for a company, you confirm you're allowed to accept these Terms for it, and "you" means that company. You can't use CallsIn if we've closed your account before for breaking these Terms.

You accept these Terms when you check the box at signup, pick a plan, or use the Services. If you don't agree, don't use CallsIn.

2. The Services

a. What's included. Depending on your plan, CallsIn texts back callers you miss, answers calls with an AI receptionist, replies to texts, books appointments, sends reminders, review requests and invoices, and shows everything in your dashboard. What each plan includes is listed on our pricing page and in your dashboard. We may add, change or remove features over time. If we remove something important you're paying for, we'll tell you first.

b. Your account. Keep your details accurate, including a working email and owner mobile number (we confirm new mobile numbers with a texted code, and each number can belong to only one business). Keep your login private, and tell us right away if you think someone else used it. You're responsible for everything done in your account, including by people you give access to. We may lock a login if we think it's been misused.

c. Signing in with Google. If you sign in with Google or connect Google Calendar, our use of information from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements.

d. Phone numbers. We give your business a CallsIn phone number. You usually forward your existing business line to it when you don't answer, and you control that forwarding on your own phone line. The CallsIn number stays ours to manage. If your free trial ends without a plan, we hold the number for 30 days and then release it. If your paid plan ends, we hold it until your account data is deleted (section 14). Released numbers can't be recovered. If you want to keep a number, ask us before your account closes.

e. Invoices and customer payments. You can send your own customers invoices through CallsIn, and take card payments by connecting your own Stripe account. Those payments go straight to your Stripe account, under Stripe's terms. CallsIn isn't a bank or payment processor, never holds your customers' money, and never sees full card numbers. You're responsible for your prices, taxes, refunds and disputes with your customers.

f. Transcripts and recordings. Every call the AI answers is transcribed so the AI can understand the caller and you can read what was said. Audio is recorded only if your plan includes recording and you turn it on. Every AI call starts with a notice that it may be transcribed (or, with recording on, that it may be recorded), and you can't remove it. Recording and transcription laws differ by state, and you're responsible for any other notice or consent the law requires for your business. See our AI and Call Recording Policy.

g. Texting. CallsIn sends texts in your business's name to people who called or texted you, booked with you, or are existing customers who gave you their number and agreed to get texts from you. When you add or import contacts, you confirm that with a checkbox, and you're responsible for it being true. The first text to anyone always includes your business name and "Reply STOP to opt out." We honor opt-outs right away, keep them even if you delete the contact, and you can't turn that off. Reminders and review requests only go out between 8 AM and 8 PM, your local time.

For people who get our texts:

Full details are in our SMS Terms.

h. Texting registration. US carriers require each business that texts to register (A2P 10DLC). Free trials text under CallsIn's own registration. When you start a paid plan, we register your business with the carriers using the details you give us, like your legal name and EIN. You confirm those details are true and let us file them for you. Carriers decide whether to approve a registration, and texting can be limited until they do.

i. The AI. The AI receptionist and text assistant work from the information you give us and what callers say. They always say they're your business's virtual assistant, and they're honest if someone asks whether they're talking to a person. Because they're AI:

You're responsible for the information you give the AI (services, prices, hours, policies) and for checking it's right. If you're a dental or medical business, your account runs in a stricter healthcare mode where transcripts aren't kept and the AI only schedules and takes messages.

3. Plans, trials and AI minutes

a. Plans. CallsIn is sold as a subscription. Current plans and prices:

PlanMonthly priceAI receptionist
Lite$49Optional, $0.39 a minute up to a monthly limit you set. Takes messages.
Starter$79Optional, $0.39 a minute up to a monthly limit you set. Books jobs.
Growth$99250 minutes a month included, then $0.25 a minute.
Pro$199600 minutes a month included, then $0.25 a minute.

Yearly plans cost 20% less than paying monthly. Yearly Lite and Starter plans also include 100 and 250 free AI minutes for the year. Custom plans or website builds may come with a separate written quote, which also follows these Terms.

b. Free trial. New businesses can try CallsIn free for 14 days on the Lite plan, with 10 free AI minutes for the whole trial. No card is needed, and the trial doesn't turn into a paid plan by itself. If you don't pick a plan by the end, calls and texts stop. Trials are for new businesses only, one per business, and we may change or end trial offers. When the trial ends or your service stops, you're responsible for turning off call forwarding on your own phone line.

c. How AI minutes are counted. A call counts from when the AI picks up to when the call ends. Spam calls and calls shorter than 10 seconds don't count. We add up the counted seconds for the month (your local time) and round up to the next whole minute. You can see your minutes in your dashboard.

d. Limits. On Lite and Starter, when you reach your monthly AI limit, calls go to missed-call text-back until next month. You can raise the limit anytime. On Growth and Pro, extra minutes are billed past your included minutes, and there's a safety stop at 4 times your included minutes, after which calls go to text-back until next month. We also limit how many texts can be sent each day, to protect you if your login is stolen.

4. Fees and payment

a. Fees. You agree to pay the fees for the plan and add-ons you pick, plus any sales tax that applies. Prices are in US dollars. Plans are billed in advance, starting the day you pick the plan, and renew automatically every month or year until you cancel. AI minutes are billed after you use them, on your next invoice (yearly plans get a small separate invoice each month). Before you start or change a plan, you check a box confirming it renews automatically.

b. Payment method. Payments are made by card through Stripe. You authorize us to charge your card for your plan at each renewal, for AI minutes you use, and for any taxes. You confirm you're allowed to use the card. We never see or store your full card number.

c. Changing plans. Upgrades start right away, and you pay the prorated difference for the rest of the current period. Downgrades start at your next billing date.

d. No refunds. All payments are nonrefundable, and there are no refunds or credits for partly used months or years, including when you cancel or downgrade. If we charged you by mistake, we'll correct it. Details are in our Billing, Refunds and Cancellation policy.

e. Failed payments. If a payment fails, we email you and Stripe retries the card. If it still isn't paid, we may pause your service until it is. If you leave an unpaid balance and later want to come back, you'll need to pay it first. If we have to send an unpaid balance to collections, you agree to pay reasonable collection costs.

f. Price changes. We may change prices. We'll email you at least 30 days before a new price applies to you, starting at your next renewal after that.

g. Websites. Website builds are billed as agreed in your quote. If you got a free website with a 12-month plan and cancel before the 12 months are up, the regular website price is due.

5. Messages from us

We'll email and text you about your account, like new lead alerts, booking and call summaries, minute and billing notices, security codes and service updates. These are part of the Services, so you can't fully turn them off while you have an account. By giving us your mobile number, you agree to get these texts from CallsIn. Message and data rates may apply. Reply STOP to stop texts from us, but some alerts you rely on will stop too.

6. Our property

a. The Services. CallsIn, its software, dashboard, AI setup, designs, content and brand belong to us or our licensors. While you have an account in good standing, we give you a limited, non-exclusive, non-transferable right to use the Services for your own business, for you and the people you give access to. We don't sell you the software, and you get no other rights to it. This right ends when your account closes or if you break these Terms.

b. What you can't do. Don't copy, resell, rent, sublicense, reverse engineer, or build a competing product from the Services, and don't use our name, logo or trademarks without our written OK.

c. Feedback. If you send us ideas or suggestions, we can use them freely, without paying you or owing you anything.

d. Websites we build. Once a website we built for you is paid for, the content you gave us stays yours. Who owns the finished design and code is set out in your quote. If the quote doesn't say, you get a license to use it for your business.

7. Your data

a. It's yours. Your business info, your contacts, and your customers' calls, texts, transcripts, recordings and bookings ("Your Data") belong to you. We don't claim ownership of it.

b. How we use it. You let us store, process and share Your Data only as needed to run the Services for you, keep them secure, fix problems, follow the law, and enforce these Terms, as described in our Privacy Policy. That includes sending it to the service providers listed there (like Twilio, Vapi and Anthropic) to make the Services work. We don't sell Your Data, don't use it for advertising, and don't use it to train AI models of our own. We may use counts and statistics that don't identify you or your customers (like how many calls CallsIn answers in total) to run and improve our business.

c. Your responsibilities. You confirm you have the right to give us Your Data and to have us use it this way, including any notice or consent your customers need. Don't give us data that's illegal, infringes someone's rights, or contains viruses or harmful code.

d. Data we don't want. CallsIn isn't built for sensitive data like full card numbers, Social Security numbers, bank details, or detailed health information. Don't ask the AI to collect it and don't put it in your business notes. CallsIn doesn't currently sign HIPAA Business Associate Agreements. If you're a HIPAA covered entity, you're responsible for deciding whether you can use CallsIn, and you must not use it to handle protected health information beyond what's allowed without one.

e. Keeping and deleting it. We keep Your Data while your account is open. When you delete a contact, their texts and call details are deleted too. When your account closes, Your Data is deleted 90 days later (we email you before), except what we must keep by law, like billing records. You can export your contacts anytime and ask us for an export of the rest before your account closes. Webhooks you set up send data to your own systems, and you're responsible for it there.

f. Copyright complaints. If you think something on our Services infringes your copyright, email us at support@trycallsin.com with a description of the work and where it appears, your contact details, a statement that you believe in good faith the use isn't allowed, and a statement under penalty of perjury that you own the copyright or are allowed to act for the owner. We respond to valid notices under the Digital Millennium Copyright Act.

8. Your customers and how you use CallsIn

a. Your customers are yours. When a caller talks to the AI or books a job, the deal is between you and them. CallsIn isn't part of it and isn't responsible for your work, prices, appointments or disputes with customers.

b. Following the law. You're responsible for using CallsIn legally, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, Canada's anti-spam law, state call recording and privacy laws, and carrier texting rules. That includes getting any consent the law requires before texting someone. Our default messages, notices and settings are built to help, but they aren't legal advice, and we don't promise they meet every law that applies to your business.

c. Acceptable use. You must follow our Acceptable Use Policy. In short: no spam or bought lists, no illegal or deceptive content, no claiming the AI is a person, and no attacking or abusing the Services.

d. Security. Don't try to access accounts or data that aren't yours, test or probe our systems for weaknesses, overload or disrupt the Services, or use bots or scripts on them (other than features we provide, like webhooks). Doing that can lead to your account being closed and to legal action, and we may work with law enforcement.

9. Availability and other services

We work hard to keep CallsIn running, but we can't promise it will always be available or error free. It depends on phone carriers, the internet, and providers like Twilio, Vapi, Google and Stripe, and on your own phone settings (like call forwarding). There may be maintenance, outages and problems outside our control, and we're not responsible for those. We'll try to tell you about planned downtime.

If you connect other services (like Google Calendar, Stripe or your own webhooks), their own terms apply, and we're not responsible for them. Links to other websites are just for convenience.

We update the Services from time to time. Updates may change or remove features, and they're part of the Services under these Terms.

10. Disclaimer

TO THE FULLEST EXTENT THE LAW ALLOWS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DON'T PROMISE THE SERVICES WILL MEET ALL YOUR NEEDS, WORK WITHOUT INTERRUPTION OR ERRORS, OR THAT AI ANSWERS WILL BE ACCURATE OR COMPLETE. NOTHING ANYONE AT CallsIn SAYS CREATES A WARRANTY UNLESS IT'S IN WRITING AND SIGNED BY US.

11. Limit on our liability

TO THE FULLEST EXTENT THE LAW ALLOWS, CallsIn WON'T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, JOBS, CUSTOMERS, DATA OR GOODWILL, HOWEVER CAUSED, EVEN IF WE KNEW THEY WERE POSSIBLE. OUR TOTAL LIABILITY FOR ALL CLAIMS ABOUT THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID US IN THE 3 MONTHS BEFORE THE EVENT THAT LED TO THE CLAIM, OR $100 IF YOU PAID NOTHING IN THAT TIME.

Some places don't allow some of these limits, so they may not all apply to you.

12. Your promise to cover us

You agree to defend and cover Crestpoint Ventures LLC and its owners, employees and service providers against any claims, losses, fines and costs (including reasonable lawyer fees) that come from: your use of the Services in a way that breaks these Terms or the law; Your Data; texts sent or calls handled for your business, including claims under the TCPA or other telemarketing, recording or privacy laws; information you gave the AI; or your dealings with your customers. We can pick our own lawyer, and you'll pay our reasonable costs as they come up. This doesn't apply to the extent a claim is caused by our own breach of these Terms.

13. Changes to these Terms

We may update these Terms. We'll change the date at the top, and for important changes we'll email you at least 30 days before they apply to you. If you keep using CallsIn after that, the new Terms apply. If you don't agree, you can cancel before they take effect.

14. Cancelling and closing accounts

a. You can cancel anytime in your dashboard under Settings, Plan and billing, or by emailing us. Your plan keeps working until the end of the month or year you paid for, then it doesn't renew.

b. We can end or pause the Services with notice by email or in your dashboard. We can do it right away if: you don't pay; you break these Terms or the Acceptable Use Policy; we reasonably think your account is involved in fraud, spam or illegal activity; carriers or providers require it; or keeping your account would put CallsIn or other businesses at risk. If we end your account for one of these reasons, you don't get a refund. If we stop offering CallsIn for reasons that aren't your fault, we'll give you at least 30 days' notice.

c. When your account closes, you can no longer use the Services, unpaid amounts are still owed, and any credits on your account end. Your data is deleted 90 days after the account closes, and your CallsIn number is released then (or earlier for free trials, see section 2d). Turn off call forwarding on your own phone line so missed calls don't go to a number that no longer answers.

d. Sections 4, 6, 7, 8a and 10 through 16, and anything else that by its nature should last, still apply after your account closes.

15. Disputes and arbitration

a. Talk to us first. If you have a problem with CallsIn, email us at support@trycallsin.com and describe it. We'll try to sort it out with you. If it isn't resolved within 30 days, either of us can start arbitration.

b. Arbitration. Any dispute between you and CallsIn about these Terms or the Services will be settled by final, binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by a single arbitrator. The arbitration can happen by video or phone, or in Cheyenne, Wyoming if it's in person. Either of us can instead bring a claim in small claims court if it qualifies. Either of us can also go to court to stop someone from misusing the Services or our intellectual property.

c. No class actions. You and CallsIn each bring claims only individually, not as a plaintiff or class member in a class, group or representative action, and arbitrations can't be combined.

d. Opting out. You can opt out of arbitration (sections 15b and 15c) by emailing us within 30 days of first accepting these Terms, with your business name and a clear statement that you're opting out.

e. Law and courts. These Terms are governed by the laws of the State of Wyoming and the Federal Arbitration Act, without regard to conflict of law rules. If a dispute goes to court instead of arbitration, it will be in the state or federal courts in Laramie County, Wyoming, and you and we both give up the right to a jury trial. Any claim must be brought within one year after it arose, unless the law requires a longer time.

16. General

Contact us

Crestpoint Ventures LLC
1908 Thomes Ave STE 12444 Cheyenne, WY 82001
Email: support@trycallsin.com