SMS Terms
Effective October 1, 2026
Crestpoint Ventures LLC ("CallsIn") sends text messages in two ways. These terms cover both.
1. Messages sent for local businesses
CallsIn provides phone and text tools to local businesses such as plumbers, HVAC companies, dental offices and salons. When you contact one of these businesses, you may get texts from that business through CallsIn. The texts are sent under the business's name. The first text a business sends you always includes the business name and "Reply STOP to opt out."
How you opt in. A business can only text you through CallsIn if you:
- call the business and the call is missed or answered by its AI receptionist, so they text you to help (for example: "Hi, this is Mike's Plumbing. Sorry we missed your call! How can we help? Reply STOP to opt out.");
- text the business's number yourself;
- book through the business's booking page and check the box agreeing to texts; or
- are an existing customer who gave the business your number and agreed to get texts from them. When a business adds or imports existing customers, the owner has to check a box confirming this.
What the messages are about. Replies to your questions, appointment booking, confirmations and reminders, updates about your service, and a request for a review after the job. These are customer care messages about the service you asked for. Reminders and review requests only go out between 8 AM and 8 PM, the business's local time. We do not send marketing or promotional messages through this program.
2. Messages from CallsIn itself
If you fill out the demo form on our website and check the SMS consent box, CallsIn may text you about your demo request and your account, such as scheduling a call and follow-ups. Checking the box is optional and not a condition of buying anything.
Message frequency and cost
- Message frequency varies based on your conversation and appointments.
- Message and data rates may apply, based on your mobile plan.
How to stop or get help
Reply STOP to any message to stop all texts from that business. You'll get one text confirming you've opted out. Your opt-out stays in place even if the business deletes your contact. Reply START to opt back in.
Reply HELP for help, or email support@trycallsin.com. HELP still gets a reply even after you've opted out.
STOP also works if you reply with UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPT OUT or STOP ALL. Capital letters and punctuation don't matter, so replies like "Stop." or "stop please" work too.
Carriers
Carriers are not liable for delayed or undelivered messages. Supported on major US carriers.
Privacy
Your mobile number and text message consent are never shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we handle your information.
Program summary
| Program name | CallsIn customer care messaging |
|---|---|
| Sent by | Crestpoint Ventures LLC, on behalf of participating businesses and for its own demo requests |
| Message types | Replies to your inquiry, one follow-up if you haven't booked yet, appointment booking, confirmations, reminders and review requests |
| Frequency | Varies |
| Cost | Message and data rates may apply |
| Opt out | Reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPT OUT, STOP ALL) |
| Opt back in | Reply START |
| Help | Reply HELP, even after you opt out, or email support@trycallsin.com |
Contact us
Crestpoint Ventures LLC
1908 Thomes Ave STE 12444
Cheyenne, WY 82001
Email: support@trycallsin.com