The AI said something wrong

1. Open the call or conversation and read what it said.
2. Go to Settings, AI knowledge. Update your services, prices, service area or common questions. Be specific, like "We don't do septic work" or "Service call is $89, waived if we do the job".
3. Use Special instructions for rules, like "Burst pipes are emergencies, transfer them".
4. If the AI said something about a specific customer, open their contact and add a note. The AI reads it next time.
5. To take over a conversation yourself, open it and switch AI replies off.

If the AI keeps getting the same thing wrong after you've updated it, open a ticket with the call or conversation.